Refund policy

7-Days Free Return & Exchanges

• Nyvor products are eligible for return / exchange within 7 days of delivery.
• There are NO CHARGES to exchange the products. It's on us!

Exchange Policy

We offer exchanges for eligible products within 7 days of delivery.

To qualify for an exchange:

  • The item must be unused and unwashed.
  • Original tags and packaging must be intact.
  • The product must not be damaged.

Non-Exchangeable Items

The following items are not eligible for exchange or refund:

  • Products purchased during clearance or special sale events.
  • Customized or personalized items.
  • Products damaged due to customer misuse.

Refund Policy

Refunds are only applicable in the following situations:

  • Wrong product received
  • Damaged product received
  • Product missing from order

Once approved, refunds will be processed to the original payment method within 5–10 business days.

Exchange Process

To request an exchange or refund:

  1. Email us with your order number and issue details.
  2. Share clear images if the product is damaged or incorrect.
  3. Our team will review and respond within 2–3 business days.

Reverse Pickup

Reverse pickup availability depends on your location.

If reverse pickup is unavailable, customers may be asked to self-ship the product.

Contact

Email: support@nyvor.inÂ